A leading global logistics provider operating across hundreds of countries and managing extremely high shipment volumes faced a critical challenge: inconsistent and non-standardised credit decisioning and monitoring across its customer base. This lack of uniformity created poor credit risk performance and unsustainable levels of delinquent debt.
Challenge
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- Fragmented credit processes across regions.
- Limited visibility into customer credit status across the debtor book.
- Rising delinquent debt impacting cash flow and operational efficiency.
- The organisation required a solution that could standardise credit decisions, enable continuous monitoring of its entire customer base, and improve overall credit risk performance.
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Solution
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Trade Shield partnered with the organisation to automate and standardise its end-to-end credit decisioning processes.
Key capabilities included:
- Continuous Monitoring – Automated tracking of hundreds of smaller customers’ credit status.
- Real-Time Limit Reviews – Instant credit limit adjustments based on live data.
- Risk-Based Decisioning – Standardised workflows for approvals, alerts, and
credit governance. - This transformation enabled the business to increase sales and purchase volumes from strong customers while improving overall payment behaviour.
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ImpactÂ
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- +20% sales growth within 90 days
- +16% increase in average purchase volumes
- -10% reduction in Days Sales Outstanding (DSO)
Why Trade Shield
- Proven expertise in credit risk automation
- Scalable technology designed for complex, multi-region operations.
- Real-time analytics and decisioning capabilities.
