Introstat (Pty) Ltd, a leading provider of business technology solutions, needed a modern, automated approach to onboarding new customers and managing its debtor review process. With increasing volumes, the business required a solution that could deliver speed, accuracy, and continuous monitoring without adding administrative strain to its credit team.
In June 2024, Introstat partnered with Trade Shield to transform its credit processes with intelligent automation and realtime insights.
Challenge
- Manual onboarding processes slowing down customer approvals.
- Need for accurate, realtime risk profiling to guide credit decisions.
- A timeconsuming debtor review process requiring consistency and visibility.
- Limited efficiency due to manual checks and fragmented data sources.
- Requirement for a reliable partner offering both technology and credit expertise.
Solution
Introstat implemented Trade Shield’s advanced digital credit management platform, gaining:
- Automated onboarding and vetting of all new customers.
- Continuous monitoring and automated reviews of existing debtors.
- Daily insights into customer risk profiles and recommended credit limits.
- Accurate, timely reporting that is commercially sound and practical.
- A Trade Shield team that is professional, responsive, and highly knowledgeable, ensuring smooth adoption and ongoing optimisation.
Impact
- Significant reduction in time required to complete customer reviews.
- Improved accuracy and consistency in credit assessments and limit setting.
- Faster onboarding and approvals supporting better customer experience.
- Greater operational efficiency through automation and reliable data insights.
- Strengthened governance with transparent, audit ready reporting.
- A trusted partnership grounded in service excellence and reliability.
Why Trade Shield
- Proven ability to digitise and streamline complex credit processes.
- Realtime automation that boosts efficiency and reduces operational risk.
- Commitment to data accuracy, service excellence, and continuous improvement.
- A responsive, expert team supporting longterm customer success.
Client Testimonial
“Their platform and services have contributed positively to our business by saving time and significantly improving the accuracy at which Introstat extends credit to our customers. We have found their team to be professional, responsive, and highly knowledgeable. Based on our experience, we confidently recommend Trade Shield as a reliable and trusted partner in providing superior credit management solutions.”
Nirupa Sewraj, Group Credit Manager, Introstat (Pty) Ltd
